Refund policy

We want you to love how she fits. If the size isn't right, we'll make it right — simply.

REYNA offers exchanges (and, where an exchange isn't possible, a REYNA credit note) within 48 hours of delivery. We do not offer cash refunds on change-of-mind orders. Size exchanges are our favourite kind of message — your first one is always on us.

REYNA credit note

Wherever a credit is due — for example, if we can't fulfil your exchange — it is issued as a credit note / e-gift voucher to your registered email, usable on any future order at reyna.in and valid for 60 days. It is never refunded as cash.

To be eligible, your pair must be

  • Unworn and unmarked. Please try them indoors, on a clean, carpeted surface — our soles are delicate and their condition is how we know a pair is unworn.
  • Returned in its original packaging with all original tags, box, dust bag and authenticity card intact.
  • Free of any signs of wear, scuffing, or alteration.

How to start

Message us on WhatsApp at +91 92118 52309 or email info@reyna.in within 48 hours of delivery with your order number and the size or style you'd like. We'll arrange a complimentary reverse pickup wherever your pin code is serviceable.

How exchanges work

  • Size exchanges are free for your first request on an order, subject to availability of the size you'd like.
  • Prefer a different style? We'll do our best, subject to stock. If the new pair costs more, you simply pay the difference (prepaid); if it costs less, the balance is issued as a REYNA credit note (not cash).
  • Each order is eligible for up to two exchanges in total. Your first is complimentary; a second, if needed, may carry a shipping charge. We're not able to offer further exchanges beyond this on the same order.
  • If the size or style you want is unavailable, we'll issue a REYNA credit note for the value of the returned pair.

What we can't accept

  • Atelier bespoke commissions, Bridal made-to-order pieces, and Final Sale items are crafted for you specifically or priced to clear, and are not eligible for return, refund or exchange, except where they arrive with a genuine manufacturing fault.
  • Final Sale is any item discounted 40% or more at the time of purchase, clearly marked as such at checkout.
  • Pairs that are worn, soiled, damaged, altered, or returned without their original packaging, box, dust bag or tags.
  • Items not purchased directly from reyna.in.

Our quality check

Every return is inspected on arrival. REYNA reserves the right to decline a return that doesn't meet the conditions above, or — where a sole or upper has been marked — to accept it with a fair deduction. If a return is declined, we'll send the pair back to you and explain why.

If your pair arrives faulty, damaged or incorrect

That's on us. Tell us within 48 hours of delivery with a photo of the issue, and we'll arrange a free pickup and send you a replacement at no cost (or, if a replacement isn't available, a full REYNA credit note).

A short unboxing video helps us resolve your claim even faster — it's optional, but the quickest way to a same-day decision. You'll never pay shipping for our mistake. See also our Warranty & Care policy.

This policy sits alongside your rights under the Consumer Protection Act, 2019, which are not affected.

REYNA · Coded in Grace.

Refund Policy

Here's exactly how returns are resolved at REYNA — clearly and honestly.

REYNA operates an exchange and store-credit model. We do not issue cash refunds on change-of-mind orders; instead, we offer a size or style exchange, or a REYNA credit note where an exchange isn't possible.

What you receive

  • Change of mind (correct pair, simply not for you): a size or style exchange within 48 hours of delivery, on the conditions set out in our Returns & Exchanges policy. Where an exchange can't be fulfilled, we issue a REYNA credit note for the value of the returned pair.
  • REYNA credit note: issued to your registered email, redeemable on any future order at reyna.in, valid for 60 days. Not redeemable for cash.
  • Faulty, damaged-in-transit, or wrong item: a free replacement at no cost to you, including shipping both ways. If a replacement genuinely can't be provided, you'll receive a full REYNA credit note.

Timeline

  • Once your return reaches us and passes our quality check, we issue your exchange or REYNA credit note within 2–3 business days.
  • Your credit note arrives by email with a code you can apply at checkout right away.

Please note

  • Refunds/credit apply only to items returned in line with our Returns & Exchanges policy.
  • Atelier bespoke, Bridal made-to-order, and Final Sale items (discounted 40% or more) are not eligible for return, refund or exchange, except where they arrive with a genuine manufacturing fault.

Questions?

Message us on WhatsApp at +91 92118 52309 or write to info@reyna.in — we'll help you personally.

Your rights under the Consumer Protection Act, 2019 remain fully intact.